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Return policy

Cubanproducts.com Return Policy

We will issue a full refund for most items returned in new condition within 90 days of the order date.

Cubanproducts.com Exchange Policy

While we can replace damaged or defective merchandise, we can't exchange items. In order to get exactly what you want as quickly as possible, simply return the unwanted item for a refund and place a new order for the item you want. When we receive your return, we'll issue a refund. If the item was sent to you as a gift, we'll send you an e-Gift Card for the amount of the refund. We're unable to honor previous sale prices or promotions when you place your new order.

To return an item purchased on Cubanproducts.com:

Most items on Cubanproducts.com can be returned, as long as you do it within 90 days. If an exception is made to accept an item for refund past the 90 day period, you will be subject to a 15% restocking fee. If you choose to return your item, you will be responsible for shipping, handling, Insurance, and gift-wrap charges if applicable, they cannot be refunded.

To return an item by mail:

Return your item to us by following a few simple steps.

Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer. You are responsible for the safe packaging of the items during the return trip. Please include your reason for the return, and your contact information.
Label the package with the following address: Cubanproducts.com, Attn: Returns, 22607 Evalyn Ave., Torrance, CA 90505
Take the package to your U.S. Post Office, choose the services you want to pay for, and mail it.

If you need to return an item that weighs over 70 pounds, contact our customer service department at (888) 32-CUBAN. If the return is a result of our error, your return shipping will be refunded at the cheapest rate. This return policy is 100% valid for domestic returns only. There are no refunds or exchanges on international orders.

Also, please note:

Music, movies, and collectibles purchased on Cubanproducts.com must be returned unopened.
Food, art, domino tables and game pieces purchased from Cubanproducts.com are subject to a 15% restocking fee regardless of when they are returned.
Food items can only be returned within 30 days. Certain food items with short shelf life will not be accepted for return.
Gift Cards cannot be returned, or refunded for currency. Gift Cards do not expire, and will be honored as long as Cubanproducts.com remains in business.
Holiday and seasonal merchandise on clearance at the time of return will be refunded at the clearance price.
Refund value for each item returned will be reduced to reflect value of a free promotional gift, free shipping, reduced shipping,�or certain volume discounts if applicable.
Other restrictions may apply.
Cubanproducts.com reserves the right to state a different return policy for an individual item online, within the description of the item.